If you share your computer with a family member, a friend, etc. To avoid this situation, set up your Authenticator to always require a login code and disable "Keep me logged in" in the Blizzard App settings. This way, you will ensure that the password and Authenticator code is required in every log in.
Make sure to always keep your password secret. A Blizzard employee will never contact you to ask you for your Authenticator information unless you have opened a ticket with Customer Support yourself. When speaking with Customer Support, a Blizzard employee may ask you for your Authenticator Serial Number, but a Blizzard employee will never ask you for your Authenticator Restore Code.
If you recently spoke to someone who asked you for your Authenticator restore code, or who asked you to enter your Authenticator details in a website, this person was a professional hacker. By providing the hacker with your Serial Number and Restore Code, the hacker was able to impersonate you and log in with your own Authenticator from their computer.
To avoid this situation, never give your Authenticator Restore Code to anyone. Please check our Phishing Scams article to learn more about how to identify a hacker and how to protect your account. What to do if a friend or family member has access to your account and has updated the account details, are preventing you from accessing the account, or has taken gold or items. Skip to Main Content. Dont really know what to do i alredy made a ticket yet no answer for that.
I have some pictures about the emails i got and me playing hearthstone hopefully it can be helped. Hey its me again!
The support have answered my ticket. I got help to set back my email and password. So i was able to get my account back. I rated the ticket to extremly helpfull i also find it fast. I set up every deffense i could so hopefully it wont happen again. Thanks for your help as well! You may freeze or delete this post if you wnat.
We'd like to know what's wrong. Please check any which apply: This information isn't relevant to my issue. This article is unclear or poorly written.
I have tried the suggested steps but they didn't work. I'm frustrated by Blizzard's process or policy. Thanks for your feedback! Share This Article. Activision Account Hacked What to do if your Activision account has been compromised. Account Hacked with Authenticator What to do if your account was hacked despite having a Blizzard Authenticator.
Consider using alternate email addresses for other accounts. Then if one account becomes compromised, your other accounts remain protected. At the very least, use a different password for each account that shares the same email address. Some websites target your browser's weak spots and install harmful software on your computer. These sites are often made to look very much like official Blizzard sites. Double-check the URL of every link before you click on it.
If it doesn't direct to a blizzard. The best defense is to make sure your internet browser and security software are always up to date. Some hackers inject viruses and other malware into player-made addons. These programs can break your game installation, damage your computer, or leave you open to credit card and identity theft. Only download addons from sites you trust, and never run an executable file during addon installation.
If you think an addon may have infected your computer, run a security scan and change your password immediately. Phishing occurs when hackers use websites, email, and in-game communication pretending to be official Blizzard Entertainment correspondence. They will either trick you into revealing your login information, or they'll infect your computer with malware to steal your information. Gold sellers and leveling services often steal the Battle. Do not solicit leveling services, and do not buy gold from non-Blizzard sources.
0コメント